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How to attain refunds for shows closed due to strike action


Local One Pickets


Information on how to obtain a refund for Broadway tickets whose shows have been cancelled due to strike action.


If you purchased your tickets from telecharge.com then you should receive a refund on your credit card within two business days of the performance date on your ticket.



If you purchased your tickets from ticketmaster.com then you should receive a refund on your credit card within two to ten business days of the performance date on your ticket.



If you purchased your ticket at the Box Office by credit card then you should receive a refund on your credit card within two to ten business days of the performance date on your ticket.



If you have purchased tickets by cash at the Box office for the following show:

  • August: Osage County
  • Avenue Q
  • A Bronx Tale
  • Chicago
  • A Chorus Line
  • The Color Purple
  • Curtains, Dr. Seuss
  • How the Grinch Stole Christmas
  • Duran Duran
  • The Farnsworth Invention
  • Is He Dead?
  • Jersey Boys
  • Les Mis�rables
  • Mamma Mia!
  • Monty Python's Spamalot
  • The Phantom of the Opera
  • Rock 'n' Roll
  • The Seafarer
  • Spring Awakening
then you can receive a refund by returning with your ticket to the box office. If the Box office is closed send your tickets (After first making a photocopy of them for your records) to:

Telecharge.com, 411 Hackensack Avenue, Hackensack, NJ, 07601.
(Federal Express charges will not be refunded)



If you have purchased tickets by cash at the Box office for the following show:

  • Cyrano de Bergerac
  • The Drowsy Chaperone
  • Grease
  • Hairspray
  • Legally Blonde
  • The Little Mermaid
  • The Lion King
  • Rent
  • Wicked
then you can receive a refund by returning with your ticket to the box office. If the Box office is closed send your tickets (After first making a photocopy of them for your records) to:

Nederlander Organization, 1450 Broadway, 6th Floor, New York, NY 10018.



If you purchased tickets at the Broadway Ticket Center (1560 Broadway, between 46th and 47th Streets) then you can receive a refund by returning with your ticket to the box office.

If you purchased your tickets from the Theatre Development Fund by credit card then you will receive a refund on your credit card within two to ten business days of the performance date on your ticket. If you purchased your ticket through the mail from the Theatre Development Fund, then you will receive a refund check through the mail.



If you purchased tickets by other means then you need to contact the point of purchase to enquire about a refund. Remember, if you return tickets while awaiting a promised refund, do make a photocopy of the tickets first.



If you are visiting New York to take in a Broadway show, remember that off-Broadway shows are playing as normal.

Why not take the opportunity to see a performance in a smaller venue - what they may lack in special stage effects, etc., is often made up for by the intimacy of the performance space. Off-Broadway venues will be glad to welcome you, are often much cheaper then Broadway, and offer far more diversity in the choice of shows on offer.

Originally published on

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