Privacy Policy


This Privacy Policy is designed to help you understand what information we collect, how we use it, and what choices you have.

Who We Are is wholly owned and operated by Encore Tickets Limited. When we talk about “Encore Tickets,”, “Encore” “we,” “our,” or “us” in this policy, we are referring to Encore Tickets Limited, and our group companies and brands including New York Theatre Guide, London Theatre, Stargreen, London Breaks, West End Theatre Breaks and Capital Breaks, who provide the ticketing services.

Encore Tickets, the UK’s largest independent ticket company, sells tickets for a huge range of West End theatre, off West End, fringe and touring shows, attractions, exhibitions, river cruises, concerts and events. Our team of over 150 experts share a passion for live entertainment. Encore has processed over £1 billion of tickets sales since the company started in 2000.

We are a data Controller for the purposes of the General Data Protection Regulation (GDPR), and other data protection laws applicable in the United Kingdom and Member states of the European Union. Our address is –

Encore Tickets Limited
Harling House,
47-51 Great Suffolk Street,
​SE1 0BS
Phone: +44 20 7400 1255

All ticket purchases made from are handled by our ticketing partner on a webpage run and maintained by Encore do not collect or process any personal information relating to your ticket purchase. are part of the John Gore Organization, Inc. (“JGO”), and its affiliated companies, who are the premier producer and distributor of live-theater in North America. JGO are a data Controller for the purposes of the General Data Protection Regulation (GDPR), and other data protection laws applicable in the United Kingdom and Member states of the European Union. Their address is –

The John Gore Organization, Inc.

1619 Broadway, 9th Floor
New York, New York 10019
Attention: General Counsel

Encore Tickets Limited is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently we advise you to read their privacy policies before submitting data to such sites.

Categories of data

This site processes creative show data in order to promote shows and provide content relating to the products and services on offer. This is performed according to our legitimate interests under EU law, where applicable.


This site uses cookies. Cookies are small text files that are found on almost all Internet websites, and are stored in a user’s computer system, specifically their internet browser. These cookies contain a so-called cookie ID – a unique identifier which consists of a character string through which internet pages and servers can be assigned to your specific Internet browser in which the cookie was stored. This allows visited sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific internet browser can be recognized and identified using this unique cookie ID.

This information is stored in your browser’s “log” files and may include the browser type and version used, the operating system used, the website from which an accessing system reaches our website (so-called “referrer”), any sub-websites, the date and time of access to the Internet site, an Internet protocol address (IP address), the Internet service provider of the accessing system, and any other similar data and information that may be used to trace users in the event of attacks on our information technology systems.

Through the use of cookies, we can provide the users of our website with more user-friendly services that would not be possible without the cookie setting, for example by allowing the shopping cart to store items so that they can be purchased at the checkout page. Cookies also show us how people tend to use the site. We use such information to ensure the proper functioning of the website, deliver content, inform site improvements, and occasionally to compile reports. We also use web analytics services from other companies to track how visitors reach our site and the path they take through it, so that we can tailor the content of our site to fit the needs of our site’s visitors.

When using these general data and information, we do not draw any conclusions about the individual data subject. Such data is analysed anonymously and used statistically with the aim of optimising our web services and increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. Any anonymous data contained in these log files is in any case stored separately from the personal data provided by our customers.

You may, at any time, prevent the setting of cookies through our website by various means, such as changing the settings in your Internet browser, which can permanently deny the setting of some, or all cookies. Cookies can also be deleted at any time in most popular Internet browsers or by using other software programs. However if you deactivate the setting of cookies in the Internet browser used, not all functions of our website may be usable.

More detailed information on cookies is available in our Cookie Policy.

13. Your Rights as a Data Subject

If you are an EU resident and your personal information is held by Encore tickets, you have the following rights to your personal data under the GDPR. If you wish to exercise your rights at any time, or if you have any questions about how Encore Tickets uses your personal data that are not answered here, please contact, or write to us at our postal address;

The Data Protection Officer
Encore Tickets Limited
Barnards Inn
86 Fetter Lane
United Kingdom

Your rights request will be free, unless the request is manifestly unfounded or excessive, in which case Encore shall reserve the right, in accordance with Article 12 of the GDPR, to charge a fee or refuse the request. In the rare case of such a refusal, you will have the right to complain to the ICO as the Supervisory Authority, and to a judicial remedy without undue delay and at the latest within one month.

We will endeavour to respond promptly and in any event within one month of the latest of the following:

  • Our receipt of your written request; or
  • Our receipt of any further information we may ask you to provide to enable us to comply with your request.

If the request is particularly numerous or complex, we may extend the period by a further two months, but shall in any case inform you of such an extension within the initial one month, giving our reasons for doing so.

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at

Right of Confirmation

Each data subject has the right to confirmation as to whether or not personal data concerning him or her is being processed. This Privacy Policy constitutes part of this right. If however this Privacy Policy cannot be fully accessed, or if any further information is requested, you may, at any time, contact our Data Protection Officer using the contact details available above, to request further information.

Right of Access

Each data subject has the right to information about his or her personal data stored, and a copy of this information, alongside the information already outlined in this Privacy Policy. Data subjects also have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If you wish to exercise your right to access, please contact our Data Protection Officer using the contact details available above, to request such information.

Right to Rectification

Each data subject has the right to rectify inaccurate personal data concerning him or her, without undue delay. Data subjects also have the right, taking into account the purposes of the processing, to have incomplete personal data completed, including by means of providing a supplementary statement.

If you wish to exercise this right to rectification, you may at any time contact our Data Protection Officer using the contact details available above.

Right to Erasure

Each data subject has the right to request the erasure of personal data concerning him or her without undue delay. The Controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies;

  • The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
  • The data subject withdraws their consent, if the lawful basis of processing is based on that consent, according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing;
  • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR;
  • The personal data has been unlawfully processed;
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
  • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one the above reasons applies, and you wish to request the erasure of personal data stored by Encore Tickets, you may at any time contact our Data Protection Officer using the contact details above, and we will ensure that the erasure request is complied with.

Where we have made such personal data public and are obliged pursuant to Article 17(1) to erase the personal data, Encore shall, take reasonable steps, taking account of available technology and the cost of implementation, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The Data Protection Officer of Encore Tickets will arrange the necessary measures in individual cases.

Right to the Restriction of Processing

Each data subject has the right to obtain a restriction to processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the Controller to verify the accuracy of the personal data;
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead;
  • The Controller no longer needs the personal data for the purposes of the processing, but such data is nonetheless required by the data subject for the establishment, exercise or defence of legal claims;
  • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the above conditions applies, you may request the restriction of processing by Encore Tickets by contacting our Data Protection Officer using the contact details available above.

Right to Data Portability

Each data subject has the right to receive their personal data in a structured, commonly used and machine-readable format, including the right to transmit that data directly to another Controller if it is technically feasible and when doing so does not adversely affect the rights and freedoms of others.

Such a right applies if processing is based on a subject’s consent, or contractual obligations, and such processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

If you wish to exercise your rights to data portability, please contact the Data Protection Officer using the contact details available above.

Right to Object to Processing

Each data subject has, on grounds relating to his or her particular situation, the right to object to processing of personal data concerning him or her which is based on the Controller’s legitimate interests. This also applies to profiling based on these provisions.

Encore Tickets shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

Where Encore Tickets processes personal data for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data concerning him or her for such marketing, and we will no longer process the personal data for these purposes. This applies to profiling to the extent that it is related to such direct marketing.

If you wish to raise an objection, please contact the Data Protection Officer using the contact details available above.

Rights on Automated Individual Decision-making, including Profiling

Each data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or has similarly significantly effect. As a responsible company, Encore do not use automatic decision-making or profiling that has legal or similarly significant effects on individuals. Our profiling for marketing purposes requires significant human oversight, and we will always ensure that meaningful control over such processing is in the hands of our staff, rather than based on automated processing. However, if you wish to contest this, you may exercise your rights concerning automated individual decision-making by at any time directly contact our Data Protection Officer, using the contact information above.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. Any update will have a different date from the current policy. If you continue to use the Services after those changes are in effect, you agree to the revised policy. Please check our site periodically for updates.

Last Revised Date

This Privacy Policy was last updated on May 24th, 2018