Last Updated: June 26, 2023
This Site is branded as the E-Commerce Partner’s, but is maintained by Encore and when you purchase a ticket, Encore will be the primary provider of the Services. When we talk about the " E-Commerce Partner " in this policy, we are referring to our commercial partner North American Tickets, LLC d/b/a New York Theater Guide that jointly provides the web services on this website (the " Site "). Both Encore and our E-Commerce Partner are considered a data " Controller " for the purposes of the General Data Protection Regulation (GDPR), and other data protection laws applicable in the United Kingdom and Member states of the European Union.
You also have a right to contact Encore in regard to exercising your data rights, the details of which are included below.
If you are a user outside of the United States, you may also contact us at: Encore Tickets, 5 New Street Square, London EC4A 3TW; Email: email@example.com.
4. Types of Data We Collect. " Personal Data " means data that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. " Deidentified Data " means data that cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular consumer. Deidentified Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Deidentified Data, as described below.
4.1. Information You Provide to Us.
4.3. Information Collected via Technology.
4.4. Information Collected from You About Others. If you decide to invite a third party to create an account with us, we will collect your and the third party’s names and e-mail addresses or phone numbers in order to follow up with the third party. We rely on you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party’s names and e-mail addresses as required above. You or the third party may contact us at firstname.lastname@example.org to request the removal of this information from our database. When you invite friends to the Services, we will access your address book and we will import your contacts names and e-mail addresses or phone numbers in order to facilitate the invitation. The e-mail that is sent to your friends will come from your e-mail address so that your friends know that you want to invite them to access our Services. We do not store any passwords you provide as part of the contact import process. We also collect some settings that help us to interpret your data, such as the language and keyboard settings that you have established, and the phone’s carrier, mobile network code and mobile country code.
4.5. Location Information. If you have enabled location services on your phone with respect to our Services, we collect your location information to make a map available to the recipients of your messages showing your location. If you do not want this information collected by us, you can disable location services on your phone with respect to our Services.
4.6. A Note About Children. We do not knowingly gather Personal Data from visitors who are under the age of 13. If a child under 13 submits Personal Data to us and we learn that the Personal Data relates to a child under 13, we will attempt to delete the information as soon as possible. In addition, we do not sell personal data related to a child under 16. If you believe that we might have any Personal Data from a child under 13, please contact us at email@example.com.
5. Use of Your Personal Data.
5.1. General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:
5.2. Creation of Deidentified Data. We may create Deidentified Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Deidentified Data to analyze request and usage patterns so that we may enhance the content and navigation of our Services. We reserve the right to use Deidentified Data for any purpose and disclose Deidentified Data to third parties in our sole discretion.
7.1. Third Parties Designated by You. When you use the Services, the Personal Data you provide will be shared with the third parties that you designate to receive such information, including other websites, your friends, relatives and business associates. Depending on the type of access you grant to such third parties, they may also be permitted to edit the information you have provided to us and to designate others to access and edit such information. You may change your settings at any time as to who has access to your information by going to your account settings and changing your publishing options.
7.3. Users. We will share your Personal Data with other users solely for the purpose of providing the Services.
7.4. Third-Party Service Providers. We may share your Personal Data with third-party service providers to: provide you with the Services that we offer you or that you order through our Services; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; and/or to provide other services for us. These third-party service providers are required not to use your Personal Data other than to provide services for us. We may, to the extent commercially reasonable, require these third-party service providers to institute and apply appropriate data protection and security controls, including necessary safeguards for the international transfer of personal data.
7.9. Disclosure to Third-Party Companies. We may enter into agreements with companies that offer their products and/or services on the Site (" Third-Party Companies "). A Third-Party Company may want access to Personal Data that we collect from its customers AS A RESULT, WE MAY PROVIDE YOUR PERSONAL DATA TO A THIRD-PARTY COMPANY. BECAUSE WE DO NOT CONTROL THE PRIVACY PRACTICES OF THESE THIRD-PARTY COMPANIES, YOU SHOULD READ AND UNDERSTAND THEIR PRIVACY POLICIES.
9. Your Choices Regarding Information. You have several choices regarding the use of information on our Service:
9.2. Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the services you access. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
9.3. De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account linked to your account with us, then you may de-link the SNS account in the "preferences" section in your account settings. You may also manage the sharing of certain Personal Data with us when you connect with us through an SNS. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.
9.4. How We Respond to Do Not Track Requests The major browsers have attempted to implement the draft “Do Not Track” (" DNT ") standard of the World Wide Web Consortium (" W3C ") in their latest releases. As this standard has not been finalized, our Services are not compatible with DNT. We do not recognize DNT instructions or any other automated browser signals regarding tracking mechanisms. For information on all of these categories of cookies, and for more information generally on cookies please refer to aboutcookies.org.
9.5. Changing or Deleting Your Personal Data. You may change any of your Personal Data in your account by editing your profile. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud detection or similar purposes.
10. Notice to California Residents The California Consumer Protection Act (" CCPA ") provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how you exercise those rights.
10.1. Access Request: Information About Data Collected and Shared. You have a right to request that Encore disclose certain information to you about our collection and use of your personal information over the last 12 months. You can make an access request by emailing firstname.lastname@example.org or contacting us at 1- (855) 436-5357. Encore will provide you the following information within approximately 30 days of your request:
10.2. Deletion Request: Requesting Deletion of Personal Data. You may choose to request the deletion of Personal Data collected by Encore. Within approximately 30 days of your request, we will delete the Personal Data we have collected about you, except for situations when that information is necessary for Encore to: provide you with a good or service that you requested; perform a contract Encore entered into with you; maintain the functionality or security of our systems; comply with or exercise rights provided by the law; or use the information internally in ways that are compatible with the context in which you provided the information to Encore or that are reasonably aligned with your expectations based on your relationship with Encore. To exercise your right to request the deletion of your Personal Data, email email@example.com or contact Encore at 1-(855) 436-5357. You can also mail your request: Encore Tickets, 500 7th Avenue, #B9107, New York, NY 10018. Requests for the deletion of Personal Data are generally free.
10.3. No Sale of Personal Information. We do not sell your personal information to any third party.
11. Security of Your Personal Data.
12. Non-Discrimination. Providing your Personal Data may be a requirement necessary to enter into or to perform a contract, including for the performance of the Services, and replying to and managing of requests for information, questions, communication or feedback. In such circumstances, refusal to provide your Personal Data would make it impossible for us to perform the contract or to provide the requested Services. Refusal to provide your Personal Data for marketing purposes will not have any impact on the performance of our Services.